Terms of Service

Last Updated: November 9, 2025

1. Service Overview

Digital fabrication equipment usage services, technical guidance services, and data creation services provided by Fab Lab Nishiharima (operated by Digico LLC).

2. Scope of Application

These Terms of Service apply to all members and users of the Service.

3. Membership

3.1 Membership Registration

• Monthly subscription contract for ¥2,500
• Square subscription (automatic credit card payment)
• First payment: current month only
• Subsequent payments: automatic payment every month from registration date

3.2 Member Benefits

• Equipment usage (reservation required)
• Initial equipment training (free)
• Community space usage
• Access to paid optional services

3.3 Materials and Consumable Tools

The monthly membership plan does not include materials and consumable tools required for fabrication. To keep the monthly fee affordable, members need to provide the following:

• Materials (bring your own or purchase at the lab)
  • 3D printer filament (PLA, ABS, etc.)
  • Wood and acrylic sheets for laser cutting
  • CNC materials (wood, resin, etc.)
• Consumable tools (bring your own or purchase at the lab)
  • CNC end mills
  • Other consumable tools

* Materials and tools can be purchased at the lab. Please inquire about prices and availability.

3.4 Member Obligations

• Safe use of equipment
• Consideration for other users
• Adherence to reservation times
• Cleaning up after use

3.5 Membership Cancellation Procedure

You can cancel your monthly subscription by following the steps below. Cancellation requests must be completed at least 2 days (48 hours) before your next billing date.

Cancellation Timing:

• Up to 2 days (48 hours) before next billing date: Full refund available
• After 2-day deadline: Current month is non-refundable, cancellation effective from next month

For details, please see our refund policy.

4. Service Details

4.1 Free Services (Members Only)

• Initial equipment training (once per equipment type)
• Processing parameter confirmation (approx. 5 minutes)
• Safety check of data

4.2 Paid Optional Services

• One-on-one technical guidance (from 2nd time onward)
• Data creation services
• Technical consultation
• Experience workshops

4.3 Full Contract Manufacturing Service

We provide a full contract manufacturing service utilizing the Fab Lab's equipment. Unlike regular Fab Lab usage (where members use equipment themselves), this follows a business transaction flow: estimate → order → production → delivery → invoicing. Depending on the project, we may utilize our outsourcing network to propose the optimal manufacturing method.

• Target: Corporations, government agencies, educational institutions, research institutions, individuals
• Pricing: Individual quotes per project (delivery time varies greatly from several days to over a year depending on the project)
• Payment terms: Depending on the project, we may require partial or full prepayment
• Not included in monthly membership fee
• Contact us for details

4.4 Special Equipment Usage Conditions

For safety reasons, the following equipment has special usage conditions:

For details, please see the Pricing Page.

5. Safety Regulations

5.1 Children's Use Regulations

5.2 Obligation to Follow Safety Guidelines

All users are obligated to follow the facility's safety guidelines. For details, please see the Safety Guidelines on the How to Join page.

• Complete initial equipment training (once per equipment type)
• Follow safety guidelines
• Stop equipment immediately if abnormalities are detected and report to staff
• Always ask questions if unsure; never operate equipment based on guesswork

5.3 Dress Code

When using equipment, please follow these dress code rules:

• Wear appropriate work attire (comfortable clothing that won't get caught in machinery)
• Keep cuffs and hems secured (button cuffs, tuck hems into pants)
• Avoid loose clothing (baggy clothes, ties, scarves, etc.)
• Remove accessories (rings, necklaces, bracelets, watches, etc.)
• Wear appropriate footwear (sandals, Crocs, and high heels prohibited)
• Tie back long hair (mandatory for hair longer than shoulder length)

5.4 Insurance Recommendation

To prepare for unforeseen accidents, we recommend obtaining personal liability insurance (not mandatory). This can be added as a rider to home or auto insurance.

• Effective for cases where you cause damage to other users or equipment at the facility
• Note: Coverage may not apply if using the facility for business purposes
• For details, see Insurance Information on the How to Join page

6. Reservations and Cancellations

6.1 Reservations

• Use online reservation system (Square Reservations)
• Advance payment required

6.2 Cancellation Policy

Note: Refund methods vary by payment method. Credit card, ID, QuickPay, and QR payments will be refunded to the original payment method or in cash. For transit IC card payments, Square cannot process refunds, so refunds will be made in cash only.

For details, please see the Refund Policy.

7. Prohibited Activities

The following activities are prohibited:

• Misuse or damage of equipment
• Disruptive behavior towards other users
• Bringing in hazardous materials
• Commercial use (without prior permission)
• Unauthorized copying or distribution of data
• Safety guideline violations (inappropriate dress, wearing gloves with rotating tools, etc.)
• Allowing children under junior high school age to use facilities without parental supervision
• Using equipment when unwell (increases risk of accidents)

8. Pricing and Taxes

8.1 Facility Usage, Seminars, and Physical Goods

Prices for facility usage, seminar/workshop participation fees, and physical goods (merchandise, kits, etc.) at our lab are displayed as tax-included prices including Japanese consumption tax (10%).

• Payment system: Square
• Target region: Japan

8.2 Digital Products and Software (In Preparation)

We plan to offer digital data, software licenses, web application subscriptions, and other digital products in the future.

These products will be displayed as tax-excluded prices, with applicable taxes (consumption tax, VAT, etc.) automatically added at checkout based on your country/region's tax system.

• Payment system: FastSpring (Merchant of Record model, multi-currency support, automatic VAT calculation and remittance)
• Target region: Worldwide

8.3 Price Changes

The lab reserves the right to change prices without prior notice. However, prices for services and products already paid for will not be changed.

9. Liability for Damages

Users will be liable for damages in the following cases:

• Damage to facilities or equipment: Users will be charged for repair costs for equipment damage caused by their negligence
• Damage to other users: Cases where other users are injured during work, or when other users' work or belongings are damaged
• Damage caused by children: When children accompanied by parents/guardians cause damage to facilities, equipment, or other users' work, the parents/guardians will be liable for damages

To prepare for such situations, we recommend obtaining personal liability insurance. For details, please see Section 5.4.

10. Disclaimer

• We are not responsible for damages resulting from equipment usage
• Users will be charged for equipment damage caused by their negligence
• We are not responsible for loss or damage of data

11. Handling of Personal Information

Please see our Privacy Policy.

12. Changes to Terms

We may change these terms at any time. Members will be notified by email or other means after changes.

13. Governing Law and Jurisdiction

• Governing Law: Japanese law
• Jurisdiction: Kobe District Court shall have exclusive jurisdiction as the court of first instance

14. Contact