Frequently Asked Questions

Q. Which plan should I start with?

A. We recommend starting with a free tour. After that, if you plan to continue using the facility, please register for the monthly membership (¥2,500/month).

Q. Which plan should I choose?

Q. Is it okay for beginners?

A. Yes, complete beginners are very welcome! Our staff will provide thorough support, so you can participate with confidence.

Q. Are estimates free?

A. Basic estimates are free. However, if prototyping or sample creation is required, there may be additional charges.

Q. Do I get a discount if I join after the trial?

A. The trial fee does not count toward the registration fee, but members who join after a trial can start using the facility more smoothly because the initial equipment training proceeds efficiently.

Q. Which seminars require material costs?

A. Seminars with hands-on practice require separate material costs. Each seminar page clearly states this, so please check before applying. Digital tool seminars (Inkscape, Canva, etc.) do not require material costs.

Q. Do prices include taxes?

Q. Why are only digital products displayed tax-excluded?

Q. Can I cancel or modify my booking?

Q. What monthly membership plans are available?

Q. Can I change my plan?

A. Yes, you can change your plan at any time. The change will take effect from the next billing date. We can flexibly accommodate requests like "I want to upgrade to Standard" or "I'm busy this month, so I want to downgrade to Minimum."

Q. Can I cancel my membership at any time?

A. Yes, you can cancel at any time. If you notify us 2 days (48 hours) before your next billing date, the next charge will not occur. For details, please see our refund policy.

Q. How do I cancel my monthly subscription?

Q. Can non-members participate in seminars?

A. Yes, non-members can participate in seminars. The fee is ¥500-¥1,500 higher than the member price, but single-session participation is very welcome.

Q. Can monthly members use contract manufacturing services?

A. Yes, monthly members can use contract manufacturing services. However, contract manufacturing is not included in the monthly membership fee and is charged separately.

Q. Should I bring my own materials?

A. Basically, you should bring your own materials, but we also sell them at the lab. We stock standard materials such as acrylic boards, wood, and copper-clad boards. Max Plan members can purchase them at a 10% discount.

Q. What if I forget how to operate equipment after the 2nd visit?

A. Operation instruction from the 2nd visit onwards is a paid option (¥2,000/30min). However, attending regular seminars is more cost-effective! For example, the Inkscape introductory seminar is 90 minutes for ¥2,000, equivalent to three one-on-one instruction sessions.

Q. Can I just get technical consultation?

Q. Can I take home what I made during the trial?

A. Yes, you can take home what you made during the trial. In the laser cutting trial, you can take home simple keychains, and in the 3D printer trial, you can take home sample objects.

Q. Can I bring children?

A. Yes, children under junior high school age can use the facility if accompanied by a parent or guardian. However, parents/guardians must supervise their children closely during all activities and are responsible for managing the safety of their children's actions. Parents/guardians will be liable for any damages caused by their children to facilities, equipment, or other users' work.

Q. Are there dress code rules?

Q. Why can't I wear gloves when using rotating tools?

A. Gloves can get caught in rotating parts and cause serious injury. When operating drills, lathes, grinders, CNC machines, and other rotating equipment, absolutely never wear gloves. This is prohibited by Japan's Industrial Safety and Health Regulations Article 111.

Q. Do I need insurance?

Q. Which is better, seminars or individual instruction?

Q. How do I book a seminar?

A. Once a seminar is scheduled, we will announce it on the website and mailing list. The booking method will be described on each seminar page.

Q. Is a reservation required?

A. Yes, all tours and trials require reservations. Please book through the contact form or reservation system.

Q. Do I have to join immediately after the tour?

A. No, you don't need to join immediately after the tour. Please take your time to consider and apply when it suits you.

Q. Can I use the trial plans multiple times?

A. Laser cutting trial and 3D printing trial are first-time only. For subsequent visits, please use monthly membership or spot usage (from ¥2,000/day). The full course trial is also first-time only.

Q. Can I request product manufacturing?

A. Yes, we accept product manufacturing through our contract manufacturing service. We serve a wide range of clients including corporations, government agencies, educational institutions, research institutions, and individuals. We utilize not only FabLab equipment but also our outsourcing network as needed to propose the optimal manufacturing method. Each project is quoted individually.

Q. Can individuals also request contract manufacturing?

A. Yes, we accept requests from individual customers. Please feel free to consult us for original goods production, commemorative items, etc.

Q. Can I request without data?

A. Yes, we can handle data creation. If you bring an image or sketch, we can provide a quote including data creation.

Q. What is the delivery time?

A. Delivery time varies greatly depending on the production content, quantity, and complexity, so each project requires an individual quote. Simple items may take several days to 1 week, while complex or large-scale projects may take several months to over a year. Additionally, depending on the project, we may require partial or full prepayment. Please request a quote first.

Q. Is mass production possible?

A. FabLab equipment is suitable for prototyping to small batch production (several to dozens of units). For mass production of hundreds to thousands of units, we can accommodate through our outsourcing network. We will propose the optimal manufacturing method for your production scale, delivery time, and cost, so please consult with us first.

Q. Can I receive individual instruction?

A. Yes, you can receive one-on-one technical instruction as a paid option (¥2,000/30min~). However, if you want to learn from the basics, seminars are more cost-effective (90min for ¥2,000).

Q. How many minutes of one-on-one instruction can I receive per month?

A. Standard Plan: 120 minutes per month (basic techniques), Max Plan: 240 minutes per month (basic or advanced techniques). Sufficient time is secured even for those who visit weekly. If you need additional one-on-one instruction, please use the paid option.

Q. What is covered in one-on-one instruction?

Q. Can you help me create data?

Q. What is project consultation?

A. This is a service that performs technology selection and cost estimation for entire projects, such as "What technology should I use to realize this idea?" or "How much will this project cost?" (¥4,000/30min or ¥5,000/60min).